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Do you ship Internationally?

  • Yes. We ship worldwide! We ship all the products from Phoenix, Arizona, USA.


When will you ship my items? 

  • All items are subject to a handling period before they are dispatched. Normally 1 - 3 business days. Plus 5 - 14 business days to arrive. Depends on your location, which carrier we use to ship the product and the location we ship from. Normally the products will arrive sooner. 
  • We will notify you by email when your items have been shipped.
  • Once your item has been shipped, you will be given tracking details in the email.
  • Please allow 1 - 3 business days after receiving the tracking code for the system to fully function. 


Can I track my shipment?

Yes, you will receive the shipment tracking information by email as soon as your product is shipped.


Why the tracking number you provided doesn't work?

If your order has just shipped, please allow some time for the status of the shipment to correctly display on the respective tracking site. It usually takes 2 to 4 days after the items have been shipped for the tracking information to properly reflect in the system. If you get invalid tracking details, check back again in a couple of days. 

What can I do if my order hasn't arrived in the estimated delivery time?

  • Please contact postal service in your country to follow up on tracking information.
  • We guarantee you for protecting your purchase from click to delivery. If your order does not arrive within estimated delivery time please contact our support at info@ornably.com  
  • Note: we are not responsible if a package is undeliverable because of missing, incomplete destination information. Please enter the correct shipping details when checking out.



How do I place an order?

Simply choose your style from the drop-down menu on the product page, then click »Add to Cart« button and follow the simple steps to complete your order. We'll prepare your order and send you a tracking number.


What are the payment options available?

Currently, we support credit card Payments & PayPal Payments.


Is your website secure with my personal information?

  • Absolutely! Ornably adheres to the highest industry standards to protect your personal information when you check out and purchase from our online store.
  • Your credit card information is encrypted during transmission using secure socket layer (SSL) technology, which is widely used on the internet for processing payments. Your credit card information is only used to complete the requested transaction and is not subsequently stored.


How do I check the status of my order?

You can track your order status on our ORDER STATUS page.


I've put a wrong shipping address. Can I change it?

No, We won't be able to change your shipping address once you complete your order.


Is the product same as photo?

Yes, all photos are real. Please note that due to the light and screen difference, the item's color may be slightly different from the image.



What is your refund policy?

If for any reason you want to return your item / your item is arrived defective / you received a different item than what you ordered, please contact us at info@ornably.com  - We give a 100% guarantee for a refund or resend the product.

Please note that we do not refund shipping cost of the original order.


How do I contact you?

If you have any questions that are not on this FAQ page, please email us at info@ornably.com where we will promptly get back to you! (within 24 - 48 hours)